Showtime Rewards Rules

Last updated November 14, 2026

Showtime Rewards is the loyalty program of Showtime Sneaker Boutique ("Showtime," "we," "us") at The Mills at Jersey Gardens, Elizabeth, NJ and showtimenj.com. By joining or using the program you agree to these rules. Questions? Ask us in store or email contact@showtimesb.com.

Points are deducted for any order that is returned, refunded, canceled or charged back. Grail rewards are only released after staff verification.

1. Earning points

1. You earn 1 point for every $1 you spend on eligible purchases in store or at showtimenj.com, after discounts. Bonus points may also be offered for joining, your birthday, following us on Instagram and referrals.
2. Points are not earned on sales tax, shipping, gift card purchases, or the part of an order paid with a reward, gift card or store credit.
3. Selling, consigning or trading items to Showtime does not earn points. Consignment payouts and trade-in credit do not earn points.
4. Showtime may remove or exclude points earned on wholesale, bulk or reseller purchases, or on any order we reasonably believe was bought for resale. We will let you know when we do.
5. Returns and chargebacks: points are deducted for any order that is returned, exchanged for less, refunded, canceled or charged back. If those points were already spent, we may cancel the reward, ask for it back or its value, or leave your balance below zero until you earn it back.
6. Points from orders that turn out to be fraudulent (for example, paid with a card that wasn't yours) are removed at any time, even after 60 days.
7. Referral points are only for real new customers. Referring yourself, a second account, or someone at the same address or payment method does not count.

2. Your account

8. One account per person. Your account must be in your real name, with an email address you control.
9. Points belong to the account that earned them. They can't be transferred, combined, pooled, gifted, sold or traded, including between family members.
10. Points and rewards have no cash value and can't be exchanged for cash.
11. You must be 18 or older to redeem a Grail reward.
12. Showtime employees and their household members can earn points and redeem regular rewards, but are not eligible for Grail rewards.
13. Staff can't add points to an account without a manager's approval and a written reason. If you see points you didn't earn, let us know.

3. Grail rewards (25,000 points and up)

14. 60-day rule: only points that are at least 60 days old, from orders that have not been returned, refunded or disputed, count toward a Grail reward.
15. Verification: when you redeem, our team contacts you within 7 days. You must show a valid government photo ID that matches the name on your account and on the orders that earned the points. We may also ask for proof that you made the purchases (for example, the card used). Nothing ships, is booked or is handed over until your claim is verified.
16. If we can't verify your claim, or you don't respond within 30 days, the claim is canceled. Points are returned to your account unless the claim was fraudulent.
17. Grail rewards are picked up in person at our store, unless we arrange otherwise (for example, tickets or travel sent to your verified email).
18. Limit: each Grail reward can be claimed once per person every 12 months. The Rolex and the Tesla can each be claimed once per person and once per household, ever.
19. Showtime pays the full price of the Grail reward plus sales tax. For the vehicle, Showtime also pays the title, registration and plate fees. We do not provide insurance for the vehicle or the watch. Unless stated otherwise, you are responsible for any other costs, including any personal income taxes that may apply.
20. No cash alternative. If the exact item isn't available, Showtime may substitute an item of equal or greater value, such as a newer model year, a current reference, or a comparable size or colorway.
21. Rewards are given as-is with the manufacturer's warranty only. Once a Grail reward is handed over it can't be returned for points or cash. If you sell it, that's your choice, but it doesn't change these rules.

What each Grail reward includes

Points	Reward
25,000	Brand new Travis Scott x Fragment 2.0 in your size, subject to availability.
50,000	2 regular-season tickets to see your favorite team, up to $1,500 total for the pair. Tickets only; travel, parking and other costs are not included. Playoff, championship and special-event games are not included.
100,000	Trip for 2: round-trip economy flights from any US airport, 2 hotel nights near Showtime at The Mills at Jersey Gardens, and a $2,500 in-store shopping spree used during the trip. Book at least 30 days ahead and travel within 12 months of approval. Blackout dates may apply. Both travelers must be 18 or older, and the traveling companion must sign a release. Meals, ground transportation and other costs are not included. Purchases made with the shopping spree don't earn points.
250,000	Brand new Rolex Submariner Date with black dial. Picked up in store with matching photo ID.
1,000,000	Brand new Tesla Model 3, base trim, delivered in the US. Showtime pays the sales tax, title, registration and plate fees. Insurance is not included. Proof of insurance and a valid driver's license are required before delivery.

4. Fraud and abuse

22. We may suspend an account, remove points, cancel rewards (including ones already redeemed) and close accounts for fraud, abuse, chargebacks, multiple accounts, false information, threats or harassment of staff, or breaking these rules. If a reward was obtained through fraud, we may ask for it back or its full value, and we may report fraud to law enforcement.
23. We may review any account at any time, including order, return and payment history, before approving a reward.
24. Using bots, scripts or automated tools to earn or redeem points is not allowed.

5. Changes and general terms

25. Showtime may change these rules, change or remove any reward, change how points are earned, or end the program, with 30 days' notice posted on this page. Changes needed to stop fraud may take effect right away.
26. Points may expire if your account has no purchases for 24 months. We will give you at least 30 days' notice before points expire.
27. By accepting a Grail reward, you agree to release Showtime from any claims related to using the reward (including travel and the vehicle), except where the law doesn't allow it. We may ask you to sign a short release form.
28. Showtime's decisions on points, rewards and eligibility are final. These rules are governed by the laws of the State of New Jersey. Void where prohibited.

6. Store credit

29. When we buy, consign or trade items from you, you can choose to be paid in store credit instead of cash. The amount is agreed at the time of the deal.
30. Store credit never expires.
31. Store credit belongs to the account it was issued to. It can't be transferred, sold or combined with another account, and it can't be exchanged for cash, except where the law requires it.
32. Use it online by signing in and choosing Apply store credit at checkout, or in store by giving the cashier the email on your account. Your available credit is applied up to the order total.
33. Only a Showtime manager can issue store credit, and every credit is recorded with what it was for.
34. If an item we bought from you turns out to be counterfeit, stolen, or not as described, we may remove the store credit, or ask for the value back if it was already spent.
35. If you return something you paid for with store credit, that amount goes back to your account as store credit.

7. Your phone number and marketing messages

36. Phone bonus: you get 100 points once for adding your own mobile number on My Showtime and agreeing to texts. Each number can only be on one account. We may remove the bonus if the number isn't yours.
37. Texts: up to 10 messages a month about drops, restocks, holds and deals. Msg and data rates may apply. Reply STOP to cancel or HELP for help. Agreeing to texts is not a condition of any purchase, and points you already earned stay if you opt out later.
38. Email and Instagram DMs: you can opt in or out anytime on My Showtime. Every marketing email has an unsubscribe link.

8. Birthday points

39. Add your birthday (month and day) on My Showtime to get 200 points on your birthday each year. It must be added at least 30 days before your birthday to count that year.
40. You can set your birthday once. If it's wrong, email contact@showtimesb.com. We may ask for ID before changing it.
41. Birthday points are given once a year per person. Birthday points expire 2 years after they're added. When they expire, 200 points are removed from your balance if your balance is at least 200 points.